A routine security audit has uncovered that the master password I provide Rentman technical support to login to customer’s data has been shared with someone outside of Rentman Software Ltd.
There is evidence to suggest that on at least one occasion the person with whom the password was shared has attempted to connect to a live customer database.
This potential breach has been reported to the customer in question and I’m investigating as to what my other obligations are in this situation, and whether this was in fact a personal data breach.
The password was immediately reset, and we are confident that our additional multi-level security measures have prevented this password being used to access confidential customer data.
I wanted to notify you as an abundance of caution. Should you require any further information please do get in touch.